Incidents may be opened with Mapp by using the ServiceNow portal or by calling Mapp Customer Support.
The Mapp customer portal powered by ServiceNow and can be found at http://mapp.service-now.com/csm
Your user name will be the email address with which you are known as a user on the DMC system. If a user name is not available, see the Additional Information section for details.
The first time you want to log in, please press the "forgot password", and fill in both the username and email address fields with the email address you use to connect to DMC, and a new password will be sent to you.
Mapp Customer Support can be reached at the following phone numbers:
UK: +44 (0) 800-013-5689
FR: +33 (0) 1 81 89 12 89
DE: +49 (0) 89 12009 866